Terms of service

Last updated: October 6, 2026

1. Who we are and which terms apply

Mystery Box Craze is the trade name used for this store. In these terms, “Box Craze,” “we,” “us,” and “our” refer to the business operating under that trade name. You can contact us at mysteryboxcraze@gmail.com or 115 State St, Wadsworth, OH 44281. These terms explain the conditions for shopping with us and using our website.

Our Shipping Policy, Return and Refund Policy, and Mystery Box Disclosures form part of the purchase terms when made available before checkout. Please read the product description and checkout details before ordering. A specific product description or written offer controls over a general statement if they conflict. Nothing in these terms removes rights or remedies that applicable law gives you.

2. Placing an order

You must be old enough to enter a binding purchase agreement where you live, or have an authorized parent or guardian make the purchase. Provide accurate contact, delivery, and payment information, and use a payment method you are authorized to use. Contact us promptly if you notice an error in your order information; changes may not be possible after shipment.

Products are subject to availability. Prices, applicable taxes, and shipping charges are shown before you complete checkout. Every mystery box requires its own shipping label and shipping charge, including when you order several boxes together. We will not add a new charge or substitute a different box type without your agreement.

3. What a mystery box purchase includes

You are purchasing the type of mystery box described in its listing. Exact items, styles, colors, sizes, and assortments vary. Duplicates may occur within a box or across multiple boxes. Conditions differ by product: some listings describe brand-new merchandise; others include overstock, returns, or manufacturer irregulars. Read the description for the specific box you select.

Words such as “about,” “average,” and “typically” identify estimates or usual assortments, rather than exact guarantees. Any unqualified commitment stated in your product listing still applies. Example photos and genuine unboxing reactions show individual boxes; they do not promise identical contents or results for your box.

No particular resale profit, resale demand, or resale price is promised. Where a listing gives an estimated or typical retail value, it is an estimate, not the amount you are guaranteed to recover. Please review our Mystery Box Disclosures for more detail.

4. Processing and delivery

We ship to all 50 U.S. states. Please allow up to 3 business days for shipment; most orders ship within 24 hours. Processing time is separate from carrier transit time. Business days for processing are Monday through Friday, excluding public holidays. Any carrier delivery estimate is an estimate unless expressly stated otherwise.

If we cannot ship within our stated processing time, we will notify you of the delay, provide an updated estimate, and explain your option to cancel for a full refund. We will seek any consent to the delay required by law. Multiple boxes may travel separately and arrive on different days. Contact us if a shipment is missing or there is a delivery problem.

5. Final sale and cancellations

All mystery box sales are final. We do not accept returns or exchanges or issue store credits, except where required by applicable law. If your order has not shipped, you may request cancellation by emailing mysteryboxcraze@gmail.com as soon as possible with your order number. We can cancel only while the order remains unshipped. Successfully cancelled orders receive a full refund to the original payment method. Once an order has shipped, it cannot be cancelled under this policy.

6. Reporting an issue

Report any issue within 24 hours of delivery by emailing mysteryboxcraze@gmail.com. Include your order number, a description, and a photo showing the issue and the condition of the box and sealing tape. Inspect and photograph visible damage or tape concerns before opening the box, and keep the packaging while we review your report.

Boxes with opened sealing tape are not eligible for refunds, except where required by applicable law. A report does not automatically authorize a return, refund, exchange, or credit. Please contact us before sending anything back. These reporting and tape rules do not eliminate remedies required by law, including for problems that could not reasonably be discovered before opening.

7. Local pickup

Pickup is at 115 State St, Wadsworth, OH 44281. Pickup hours are Monday–Saturday, 9 AM–6 PM ET; closed Sunday. Pickup orders are usually ready within 24 hours, often the same day, but please wait for your order-ready email before arriving so our team can prepare and organize your boxes.

Collect your order within 14 calendar days of your order-ready email. After that two-week window, uncollected orders are forfeited with no refund or store credit, except where required by law. If extenuating circumstances affect your pickup, email us before the deadline whenever possible. We are happy to help.

8. Availability and errors

We work to keep product details, availability, and prices accurate. If we discover a material error or cannot fulfill your order, we will contact you to explain your options. We will not charge a higher price or make a material substitution without your agreement. If we cancel an order we cannot fulfill, we will refund the amount paid for the cancelled goods and any associated shipping charges.

9. Website use, content, and privacy

Do not use our website for unlawful activity, fraud, interference with the site, or unauthorized access to accounts or systems. Box Craze and its content owners retain their rights in website materials. You may browse, link to, and use the site for lawful shopping and information purposes. Nothing here restricts lawful criticism or honest customer opinions, photos, or videos.

Our Privacy Policy explains how we handle personal information. Submitting an unboxing video is optional and is governed by the separate Genuine Unboxing Reaction Submission Terms. Purchasing a box does not by itself give us permission to publish your image or video.

10. Questions and updates

Please email mysteryboxcraze@gmail.comwith questions or concerns so we can help. Contacting us is not a condition of exercising any legal right. Changes to these terms apply prospectively to purchases made after the revised terms are posted and made available. The terms presented when you order govern that purchase. Any provision that cannot lawfully be enforced will apply only to the extent permitted by law.