Shipping policy

Last updated: October 6, 2026

Order processing

Please allow up to 3 business days for your order to ship. Most orders ship within 24 hours. Processing time is separate from the carrier’s delivery time.

If we cannot ship within the stated processing time, we will contact you with an updated shipping estimate and the option to cancel for a full refund.

Where we ship

Box Craze ships to all 50 U.S. states. Available shipping options and costs are shown at checkout before you complete your order.

Shipping for multiple boxes

Every mystery box ships separately and requires its own shipping label and shipping charge. Shipping is charged separately for each box, even when multiple boxes are purchased in the same order. Boxes may arrive separately.

Local pickup

Pickup orders are usually ready within 24 hours, often the same day. Please wait for your order-ready email before coming to pick up your order. This helps our team prepare and organize your boxes.

Pickup address
115 State St
Wadsworth, OH 44281

Pickup hours
Monday–Saturday, 9 AM–6 PM ET
Closed Sunday

Pickup window: You have 14 calendar days from the date of your order-ready email to collect your order. Orders not collected within this two-week window are forfeited, with no refund or store credit, except where required by applicable law.

If extenuating circumstances affect your ability to pick up your order, please reach out to mysteryboxcraze@gmail.com. We’re happy to help.

Delivery issues

Please report any issue within 24 hours of delivery by emailing mysteryboxcraze@gmail.com. Include your order number, a description of the issue, and a photo showing the issue and the condition of the box and sealing tape.

Boxes with opened sealing tape are not eligible for refunds, except where required by applicable law. Please inspect and photograph any visible damage or issue before opening the box, and keep the packaging while we review your report.

If a shipment has not arrived, contact us for assistance. Reporting an issue does not automatically authorize a return, refund, exchange, or credit.

Cancellations and contact

Orders may be cancelled before shipment. Email mysteryboxcraze@gmail.com as soon as possible with your order number. Once an order has shipped, it cannot be cancelled. See our Return and refund policy for details.

Nothing in this policy limits any rights or remedies required by applicable law.