Refund policy

Last updated: October 6, 2026

All mystery box sales are final

We do not accept returns or exchanges, and we do not issue store credits for mystery box purchases. This applies to opened and unopened boxes, except where required by applicable law.

Cancellations before shipment

If your order has not shipped, you may request cancellation by emailing mysteryboxcraze@gmail.com as soon as possible. Include your order number so our team can locate the order.

We can cancel an order only while it remains unshipped. Once it has shipped, it cannot be cancelled. Orders successfully cancelled before shipment will receive a full refund to the original payment method.

Reporting an issue

Report any issue within 24 hours of delivery by emailing mysteryboxcraze@gmail.com. Include your order number, a description of the issue, and a photo showing the issue and the condition of the box and sealing tape.

Boxes with opened sealing tape are not eligible for refunds, except where required by applicable law. Please inspect and photograph any visible damage or issue before opening the box, and keep the packaging while we review your report.

Submitting an issue report does not automatically authorize a return, refund, exchange, or credit. Please contact us before sending anything back.

Uncollected pickup orders

Pickup orders must be collected within 14 calendar days of the order-ready email. After this two-week window, an uncollected order is forfeited, with no refund or store credit, except where required by applicable law.

If extenuating circumstances affect your pickup, please reach out to mysteryboxcraze@gmail.com. We’re happy to help. 

Email: mysteryboxcraze@gmail.com
Box Craze
115 State St
Wadsworth, OH 44281

Nothing in this policy limits any rights or remedies required by applicable law.